Florist Epsom is proud to serve households and businesses across the Epsom community with expertly arranged, hand-delivered bouquets. Our customers have trusted us for years to provide the freshest flowers and reliable local service. Your satisfaction is our priority, and we have designed our Returns, Refunds & Complaints policy to ensure your complete peace of mind every time you order from us.
When you order from Florist Epsom, you’re guaranteed fresh, vibrant flowers, every time. We handpick our stock daily to ensure that every bouquet or arrangement meets our high standards for quality and freshness. We guarantee our flowers will remain fresh and beautiful for a minimum of five days from delivery, provided they are cared for according to the instructions supplied. If your flowers do not meet this standard, please let us know – we’re committed to making it right.
We take exceptional care in packaging and delivering your flowers. If, on the rare occasion, your order arrives damaged, please contact us within 24 hours of delivery. To help us resolve the issue swiftly, take a clear photo of the damaged flowers and packaging. Once received, we will discuss the best resolution for you, offering either a replacement bouquet delivered freshly at your convenience or a full refund.
Your satisfaction is important to us. If your flowers arrive wilted, damaged, or do not meet our Fresh Flowers Guarantee, we offer:
Please note, refund or replacement requests should be made within five days of delivery to ensure we can assist you based on the quality and freshness promise.
To return an item, request a refund, or make a complaint, please reach out to our team via your preferred contact method listed on our website. Provide your order details, a description of the problem, and any supporting photos where relevant. Our staff will aim to respond within 24 hours, working with you to find a prompt resolution.
We value your feedback, positive or negative. If you wish to make a complaint regarding any aspect of our products or service, let us know as soon as possible. Our complaints process is straightforward and confidential:
We believe in learning from mistakes, so every complaint helps us improve for the future.
As your local Epsom florist, we’re committed to honesty, fairness, and service. That’s why we stand behind every order and resolve all returns, refunds, and complaints with care. Thank you for choosing Florist Epsom – where guaranteeing the freshest blooms in Epsom is part of what we do best.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
