Welcome to Florist Epsom's online terms and conditions. These terms govern your use of our e-commerce website and your purchase of floral products for delivery in Epsom and the surrounding areas. By placing an order for online flower delivery through our website, you agree to be bound by these terms and conditions. If you have any questions regarding these terms, please review the following sections carefully.
These terms and conditions apply to all customers placing orders for online flower delivery services from Florist Epsom, whether you order for delivery within Epsom or in the nearby local areas. They set out your rights and obligations as a customer and our responsibilities to you as your online florist.
To make the process of sending flowers in Epsom as convenient as possible, our online ordering system is easy to follow. Customers may browse our floral arrangements, gifts, and products on our website before selecting the items they wish to purchase.
Once you have chosen your desired items, add them to your online shopping cart and proceed to checkout. During the checkout process, you will be required to enter the delivery details, including recipient name, delivery address in Epsom or surrounding areas, recipient contact information, and your preferred delivery date (where available). It is your responsibility to ensure that all provided details are correct to avoid any issues or delays with delivery.
After providing your delivery details, select your preferred payment method from the options provided. Review your order summary to confirm that all details are correct. When you are satisfied, you will need to agree to these terms and conditions and confirm your order. Upon order completion, you will receive an order confirmation on-screen and by email (where email is provided).
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for reasons including, but not limited to, unavailability of products, issues with supplied delivery information, or where necessary.
We strive to ensure that all products displayed on our website are available for order. However, due to the perishable nature of flowers and seasonal variations in supply, it may occasionally be necessary to substitute certain flowers or products with those of equal or greater value and similar style and quality. In the event of a significant substitution, we will endeavour to contact you in advance using the contact details provided with your order. Minor substitutions of flower varieties or shades may be made at our discretion to ensure timely delivery. By placing an order with Florist Epsom, you acknowledge and accept this policy.
All online prices for flowers, gifts, and delivery services are quoted in British Pounds Sterling (£) and include Value Added Tax (VAT), unless otherwise stated. Delivery charges, where applicable, will be displayed clearly at checkout before you confirm your order.
We accept a range of payment methods as specified on our website at checkout. Payment is required in full at the time the order is placed. Only orders with cleared payment will be processed for delivery. If for any reason payment is declined, your order will not be processed and we will notify you as soon as possible.
We take reasonable measures to ensure that pricing and product information on our website is accurate. In the event of a pricing or product description error, we reserve the right to contact you to offer the choice of confirming your order at the correct price or cancelling it for a full refund. If we are unable to contact you, the order may be cancelled, and any payment refunded in full.
Florist Epsom delivers flowers to customers in Epsom and surrounding local areas, subject to the reach of our service. You will be informed at checkout if we are unable to fulfil delivery to your specified address.
We take care to deliver your flowers on the requested delivery date. However, while we endeavour to meet all delivery timescales, delays are occasionally inevitable due to factors beyond our control, such as adverse weather, supply chain issues, or traffic disruptions. Where delivery is delayed, we will contact you as soon as possible to discuss next steps. We cannot accept responsibility for consequential losses arising from delivery delays outside our control.
If the recipient is not present at the time of delivery, our delivery personnel will attempt to leave the flowers in a secure location or with a neighbour. Where this is not possible, we may leave a contact card for the recipient to arrange redelivery or collection. It is your responsibility to ensure the recipient is available to accept the delivery at the specified address and date.
If you wish to amend or cancel your flower order, please contact us as soon as possible. Amendments and cancellations must be requested within a reasonable time prior to the scheduled delivery date. Due to the perishable and bespoke nature of our products, amendments or cancellations are not always possible, especially if your flowers or gifts have already been prepared or dispatched for delivery.
If you notify us of your intent to cancel or amend your order before preparation or dispatch has commenced, we will endeavour to accommodate your request. Refunds for cancelled orders will be processed in accordance with our refund policy. Any orders cancelled after preparation or with insufficient notice may still be charged in full.
You are advised that under UK law, the statutory right to cancel does not apply to perishable goods such as fresh flowers once preparation has commenced.
Customer satisfaction is important to us. If there is a problem with your order, including issues with flower quality, delivery, or product accuracy, please contact us as soon as possible with clear details and photographic evidence where appropriate. We assess all complaints on a case-by-case basis and, where justified, may offer a replacement or refund at our discretion. Due to the perishable nature of flowers, complaints relating to quality must be raised within 24 hours of delivery for us to investigate appropriately.
Florist Epsom is committed to providing a high standard of service and product quality for customers in Epsom and the surrounding areas. However, our liability to you in connection with any order is limited as follows:
Your privacy is important to us. Any personal data you provide in connection with your order (including names, delivery addresses, and contact information) is used solely for the purpose of fulfilling your flower delivery. Full details of how we collect, use, and store your data can be found in our Privacy Policy available on our website.
All content and images on the Florist Epsom website, including product descriptions and designs, are the intellectual property of Florist Epsom or our licensors and must not be used or reproduced without our prior written consent.
From time to time, Florist Epsom may run special offers or promotions for online flower delivery in Epsom and the surrounding areas. These will be subject to separate terms, which will be made available at the time. Any promotional codes must be entered at checkout for the offer to apply and cannot be added retrospectively to existing orders. Unless otherwise stated, offers may not be combined, are only valid for the stated time period, and are subject to product availability.
Florist Epsom reserves the right to amend these terms and conditions at any time. Updated terms will be published on our website and will apply to all new orders placed after the date of publication. We recommend reviewing these terms regularly to ensure you are familiar with the current version.
These terms and conditions are governed and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should you have any queries or require further clarification regarding these terms and conditions, please consult our customer service section on the website. These terms are in force and applicable for all customer orders placed across Epsom and the surrounding areas through our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Epsom, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Epsom.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
